Frequently Asked Questions (FAQs)

Why book with Lovebird Picnics 
We are passionate about our luxury picnics and ensuring a sensational outdoor experience to our customers.


What are my picnic options
We offer a choice of picnic options:

  •  Couples Package   

  •  Luxury Proposal Package (Platter included)

  •  Family/Group Package 

  •  Platters Only Package

Any platters and the drinks package can be added to any package at additional cost.
 

Do you provide alcohol 
We are unable to provide any alcoholic beverages but we can supply our non-alcoholic drinks package. You are welcome to bring any alcohol of your choice as we provide an ice bucket to keep your drinks chilled.


What is included in the picnics 
We have detailed inclusions for each package on our website but generally speaking we include the following:
 

  •  A fully styled picnic set-up ready to enjoy   

  •  Clean up and pack-away service 

  •  Elegant picnic rug with luxurious pillows/cushions

  •  Lowline tables and table decorations

  •  Bluetooth speaker for you to enjoy your music

  •  Ice bucket with ice

  •  Tableware, glassware, napkins and cutlery 

  •  Lanterns for sunset or sunrise picnics.

  •  Complimentary sunscreen and insect repellent


How long is the picnic for 
Each package is for two hours however it can be extended by the hour to a maximum of three hours. An hour extended costs $50, two hours costs $90 and three hours costs $120. Extensions can be made when booking or even on the day when you are enjoying yourself so much (subject to availability of equipment)


Is food and wine included. 
You are welcome to bring your own food and wine or you can add our gourmet platters to any package (please note that the Luxury Proposal Package includes a platter).

We are unable to provide any alcoholic beverages but we can supply our non-alcoholic drinks package. You are welcome to bring any alcohol of your choice as we provide an ice bucket to keep your drinks chilled.


How do we pay 
Payment needs to be made when choosing your package via Debit or Credit card.  If you wish to pay by direct bank transfer, please let us know by email.

 
What if we have to cancel

A full refund will be provided for cancellations made more than 48 hours before the booked picnic.


What about bad weather
In the event the weather isn't cooperating, we will advise you 48 hours prior to your booking time if we think the weather is going to be unsuitable. We will offer you a re-booking or refund of your deposit at this time. 


Are we restricted to the locations you have available 
Whilst we recommend beautiful tried and tested locations, if you would like a specific location, call to discuss. We are usually more than happy to accommodate for a small travel fee.


What if we damage something

We allow for normal wear and tear however, if anything is broken stained or irreparably damaged replacement cost will need to be paid. 

 

 

Terms and Conditions 

 

By booking a picnic through this Lovebirds Picnic website, the Lovebirds Picnic Facebook Page, the Lovebirds Picnic Instagram account or by telephone to Lovebirds Picnics (herein referred to as “our booking sites”), you agree to the following terms and conditions.


1.    Pricing : Your picnic fee and the services that we will be providing to you, will be as per our booking sites.  


2.    Payment : The full amount is payable at the time of booking. 


3.    Confirmation of Booking : Your event will not be confirmed by us until the full payment has been received and until then, we reserve the right to accept bookings from other customers.


4.    Cancellations :  A full refund will be provided for cancellations made more than 48 hours before the booked picnic.  Where you cancel a picnic within 48 hours of the picnic event date, then the entire picnic fee will be refunded but the amount paid for any food platters will be retained by us. 


5.    Location : You may select a location from our chosen locations on our booking sites. If you want a different location an additional fee may apply and we reserve the right to refuse to set up a picnic at a location where we deem it unsafe or unsuitable for you or us and/or our picnic equipment. 


6.    Weather Conditions : In the event the weather isn't cooperating, we will advise you 48 hours prior to your booking time if we think the weather is going to be unsuitable. We will offer you an alternative venue suitable for wet weather, a credit for re-booking or refund of your deposit at this time. 


7.    Number of Persons : If you increase the number of persons attending your picnic, after you have paid for your picnic event, we reserve the right to charge you an additional fee.


8.    The Picnic Event : In consideration of you paying the picnic fee and your acceptance of these terms and conditions, Lovebird Picnics will hire to you for your picnic event, our picnic setting and picnic equipment where requested, our grazing platter(s) (herein called “our picnic equipment”) including but not limited to rugs, blankets, pillows, tables, crockery, cutlery, décor, crates, tables, Bluetooth speakers, glassware, grazing platter, food, games, etc included in our prices. 


9.    Security Bond. We reserve the right to require a security bond (of $100 payable at the time of booking) to be paid to cover any losses, damages for example arising from late cancellation, breakages etc of our picnic equipment. In the event of any loss, damage, breakage, goods soiled beyond normal wear and tear, etc. we have the right to use part or all of the security bond to rectify the loss and/or damage. The security bond or balance thereof, will be refunded to you within fourteen days after the picnic event. 


10.    Damage :  You are responsible for any loss, breakage, damage or injury to any of items included in our picnic equipment which occur during your hire. Any costs greater than any Security Bond paid by you, incurred by us in replacing or repairing our picnic equipment must be paid for by you within seven days of Lovebird Picnics requesting payment from you. Where any item of our picnic equipment is returned to us in a heavily soiled or dirty condition (excluding normal wear and tear), we reserve the right to charge you a cleaning fee in addition to the picnic fee. 


11.    Risk and Release :  

(i) You agree that your use of our picnic equipment is at your’s and your invitees’ sole risk.
(ii) You agree and you agree on behalf of your invitees, to release and discharge Lovebird Picnics, and to indemnify it and its servants and agents, from any and all claims, demands, suits and causes of action arising from or out of the picnic event provided by Lovebird Picnics, including but not limited to any bodily injury or death to any person or any loss or damage, costs or expense whatsoever, in relation to the event.

 

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